It’s important to keep in mind that delivery is typically the last interaction your customer has with your brand. So, it’s important to choose your platform carefully, particularly with same-day and on-demand delivery. One reason to be selective is that home delivery might be the only in-person interaction you have with your customer. That’s huge.

Businesses need to look at specifics that impact their business in five buckets: flexibility, convenience, scalability, speed and visibility.

Keeping up with last-mile trends

38% of consumers are used to having orders delivered to their home and prefer to shop that way.

E-commerce giants have trained customers to want same- or next-day delivery options for all their online purchases.

74% expect orders to arrive within five days.

Options are the name of the game. Customers want more control over delivery dates and locations, including home delivery, in-store pickup and parcel lockers.

Last-mile platform checklist

Want to keep customers happy and coming back? Here’s what you should look for in a last-mile fulfillment platform.

Flexibility

Consumers are ordering a wide range of products online, so your last-mile platform must be able to handle items of all shapes and sizes.

Convenience

Your customers want their orders delivered when, where and how they choose, including contactless delivery.

Scalability

The pandemic showed that customer demand can shift abruptly. You must be able to scale your shipping capacity easily to keep up as volume changes.

Speed

Customers consider fast delivery to mean their order arrives today or tomorrow — not a week from now.

Visibility

Shoppers want to follow their order every step of the way. Real-time tracking on any device, text updates, photos at pickup and drop-off, and proof of delivery all give them peace of mind.

Roadie’s crowdsourced delivery platform helps you win the last mile

Here’s why we know you — and your customers — will love Roadie:

• An on-demand community of drivers ensures faster and more flexible delivery options.
• With a crowdsourced network, it’s much easier to scale up or down to meet demand.
• Add same-day or next-day delivery without straining in-house drivers or diverting staff from the jobs they were trained to do.
• Crowdsourced drivers use their own vehicles, cutting your fleet expenses.

Roadie checks all the boxes.

Learn how we can help you build flexible, scalable last-mile delivery. Contact us today.